Ordering repeat prescriptions
The easiest ways to order repeat prescriptions are:
- using your NHS account (through the NHS website or in the NHS App)
- using the GP online system: Patient Access
These accounts show you all your repeat medicine and dosage and you can choose the ones you need.
You can also:
- fill out a repeat prescriptions request form
- email the practice at westbury.medicalcentre@nhs.net
- bring the paper form to the surgery, Monday to Friday from 8.00am to 6.00pm
- post the paper form to the surgery. If a prescription is to be sent back to you or to a chemist by post then please ensure we have a stamped addressed envelope, or if you require it to be faxed to a chemist of your choice we will also need a stamped addressed envelope supplying first
We do not take repeat prescription requests over the phone.
Patient Access
Urgent Prescriptions
Urgent medications prescribed by the doctor for dispensing patients are done before you leave the practice or a prescription is given to patient to take to a chemist if we don’t have it in stock. If you are a non dispensing patient, a prescription will be given to you to take to the chemist.
Collecting your prescription
Please allow 2 working days for collection of prescriptions.
We offer a drug drop off service to Ford village hall on Thursdays at approximately 12.45pm, although this service is only available to those patients who are over retirement age or under 16 (i.e. patients who are exempt from payment).
You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.
You can change your nominated pharmacy at any time:
- on the app or website where you order repeat prescriptions
- at your GP practice
- at any pharmacy that accepts repeat prescriptions
Dispensing
We provide medicines and drugs for those of our patients who live more than a mile from a chemist, prescribed by our doctors only.
The dispensary at the medical centre is always open during surgery and clinic times.
Questions about your prescription
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
If you would like to speak to someone at the GP surgery about your prescription:
- phone our pharmacist after 10am on 01743 884727
- fill in our medication query form
Medication reviews
Patients on repeat medication will be asked to see a doctor or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip.
Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.
Prescription charges
Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs).
The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.
These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.
- Prescription (per item): £9.65
- 3-month prepaymnent certificate
- 12-month prepayment certificate
- If you will have to pay for four or more prescription items in three months, or more than 15 items in 12 months, you may find it cheaper to buy a PPC.
Find out more about prescription charges (nhs.uk).
What to do with old medicines
Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.
About pharmacists
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
- coughs
- colds
- sore throats
- tummy trouble
- aches and pains
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.