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Healthwatch are calling for people’s experiences of calling for an ambulance in an emergency

 

Concerns about the ambulance service performance in Shropshire, Telford & Wrekin have been widely reported but the local health care champions, Healthwatch Shropshire and Healthwatch Telford & Wrekin want to hear the stories behind the statistics. They want to hear about where things have gone well and where things have not gone so well.

 

Lynn Cawley, Chief Officer of Healthwatch Shropshire, and Barry Parnaby, Chair of Healthwatch Telford & Wrekin, explained, “We share patient experience with service providers, those who pay for the service and those who regulate services such as the Care Quality Commission to ensure the patient voice is at the centre of efforts to improve services.

 

We know that the demand on urgent care is high at the moment and it is having an impact on the whole health and care system. We want to understand how the current strains on the ambulance service are impacting people’s health and lives. We urge people to tell us about their experiences and help to make a difference. Call us 01743 237884 or get in contact online www.healthwatchshropshire.co.uk/calling-ambulance-emergency  or www.healthwatchtelfordandwrekin.co.uk/share-your-views .”

 

Rachel Robinson, Director of Public Health at Shropshire Council said, “We are aware of residents' concerns around ambulance response times and urgent care across Shropshire, Telford and Wrekin.  This call to action from Healthwatch will gather patients and cares experiences to inform planning, improve services and outcomes across Shropshire, Telford and Wrekin.”

 

Liz Noakes, Telford & Wrekin’s Director for Public Health, added:   “I would urge patients across Shropshire, Telford and Wrekin to support Healthwatch in this initiative and share their own, personal experience of calling for an ambulance in an emergency. Make sure your voice and views are heard on such an important issue, impacting lives.” “

 

Healthwatch Shropshire and Healthwatch Telford & Wrekin are the independent health and social care champions in the county. They gather the views and experiences of patients, service users, carers, and the general public about services including hospitals, GPs, mental health services, community health services, pharmacists, opticians, residential care and children’s services.  Healthwatch also has statutory powers that they can use to influence service provision by encouraging improvements.

 

COVID

If you or anyone in your household has coronavirus symptoms or has had a positive test within 10 days, please do not come into the surgery.

As a healthcare environment will still expect patients and staff to wear a mask in the surgery to ensure we protect the vulnerable.

Thank you for your co-operation and support, it is very greatly appreciated. 

3rd Injections

Please call 119 or book on the national website if you have received a letter to have a 3rd Injection we are not able to do these or book you in for them.

Flu Vaccinations

Please call the surgery to book an appointment if you are over 65 (we are still awaiting delivery for under 65's) or a children's nasal flu


One Health and Care – NOW LIVE

Did you know? From summer 2021, everyone’s health and social care records in Shopshire, Telford and Wrekin will be available on the new integrated care record ‘One Health and Care’.

Completely confidential and secure, it’s designed to help doctors, nurses and other registered health and social care professionals directly involved in your care to make better, safer decisions.

The information that they will be able to see includes:

  • Your name, date of birth, sex, address, telephone number, NHS number
  • The name of your GP Practice and GP
  • Medications, allergies, ongoing and historic conditions, immunisations and diagnoses
  • Test results, hospital referrals, admissions, discharges and clinics attended
  • Social and mental health information and care plans

Sensitive information such as attendance at sexual health clinics, fertility treatment records, and records relating to gender reassignment will not be included.

During summer 2021, all GP practices within Shopshire, Telford and Wrekin will have access to One Health and Care along with the following organisations:

  • Shropshire Community Health NHS Trust
  • Midlands Partnership NHS Foundation Trust
  • Shropshire Council (Social care)
  • Telford & Wrekin Council (Social care)
  • Shrewsbury and Telford Hospital NHS Trust
  • Robert Jones & Agnes Hunt Orthopaedic Hospital NHS Foundation Trust

 

If you’re happy for your records to be available on One Health and Care to health and social care professionals, you don’t need to do anything.  Alternatively, if you wish to object, you need to contact your GP Practice.

For more information, contact:

W: https://stwics.org.uk/about-us/one-health-and-care

E: onehealthandcare@nhs.net

 

Covid Food Help

 

Shropshire, Telford & Wrekin ICS

‪@STW_ICS

👉36 years old and over, or if you turn 36 before 1 July 2021, you can book your #CovidVaccine

💻Book online: bit.ly/3tHMXFp
️Call: 119

There are lots of available Pfizer appointments at
⁦‪@RJAH_NHS⁩ or Shrewsbury Indoor Bowls Centre.

Book now and join the millions.
💉 pic.twitter.com/aqTzrJiiHy

 

18/05/2021, 08:46

COVID-19 AZ Vaccination and Blood Clotting

Covid Mental Health Help

Covid Financial Help

Medical Students

We will be having medical students with us throughout the year who will be seeing patients. As these are our future doctors I hope you will all appreciate how valuable this training is.

Please see the attachments below

Teaching Certificate

Student Appointments

GP Winter Pressures Extended Opening Hours Clinics

We would like all patients in our community to be able to see a local GP or Nurse when they need to. We have set up a network of GP Practices across the region offering extended opening hours for pre-bookable and same day routine extended access appointments. The GP extended opening hours service operates between 6.00 pm - 8.00 pm on weekdays and 8.00 am-1.00 pm on weekends and allows patients to be seen within a network of GP Practices at a convenient time and location, depending on availability.

Call now to book a routine appointment 0333 222 6649

Our practice is taking part in an important national project about Diabetes care and treatment in the NHS. The project is called the National Diabetes Audit (NDA.

To take part we will be sharing information about your diabetes care and treatment with the NDA, the type of information, and how it is shared, is controlled by law and enforced by strict rules of confidentiality and security.  For further infrmation about how your information is used please see the NDA patient information leaflet.

Taking part in the NDA shows that this GP practice is committed to improving care for people with Diabetes.

If you do not want your information to be used, please inform the receptionist, your GP or Nurse. This will not affect your care. More information is available - please ask a member of staff for a patient information leaflet.

PLEASE MAKE AN APPOINTMENT WITH THE NURSE FOR YOUR HEALTH CHECK

What is an NHS Health Check?

The NHS Health Check is a health check-up for adults in England aged 40-74. It's designed to spot early signs of stroke, kidney disease, heart disease, type 2 diabetes or dementia. As we get older, we have a higher risk of developing one of these conditions. An NHS Health Check helps find ways to lower this risk.

Patient Participation Group

We are actively seeking more people to join our on line group if you are interested please email  westbury.medicalcentre@nhs.net or phone 01743 884727 and please email us with any thoughts/ suggestions that you would like us to consider

 

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Welcome to Westbury Medical Centre

With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.

econsult

E-Consult is a great way to contact a doctor if you want advice etc that does not need a face to face consulation. Please feel free to click on the link and have a look as it also has lots of very helpful help and advice for you to look at.

Shropshire, Telford and Wrekin ICS declares a system critical incident

Posted in News

 

The Shropshire, Telford and Wrekin Integrated Care System has today (Tuesday 29 March 2022) declared a system critical incident. This is in relation to increasing numbers of patients with covid in our hospitals and extremely high levels of staff sickness across our health and care system.

 

There are two issues:

At the time of writing, we have 126 covid positive patients in hospital. This is causing significant pressure as we seek to care for and look after these poorly patients. This is the highest number we have had locally at any point of the pandemic.

We have an extremely high number of staff off from work with covid across the health and care system. Staff sickness overall is circa 8.4%. This is impacting on our ability to operate services

As a consequence of these challenges, we have ambulance delays at our acute hospitals.

Safe discharge of patients is also proving challenging, despite the continued hard work and dedicated focus of our community and local authority partners. As an example today we have 35 care homes closed due to covid outbreaks in Shropshire and four in Telford & Wrekin.

In addition and as further examples, eight local GP practices are operating business continuity plans due to covid staff sickness and both NHS111 and Shropdoc (our GP Out of Hours service) report staffing issues.

We are asking staff on leave to contact work to see if they are needed.

We are also asking the public to wash hands, keep a distance and wear masks in crowded settings.

We further ask patients to seek alternatives to attending A&E where appropriate. A&E remains open for emergencies and urgent care needs.

We are doing everything we can as a health and care system to rapidly improve the position and we apologise for any negative impact this has on an individual’s experience of our local health and care system.

Telford & Wrekin Council

Shropshire Council

NHS Shropshire, Telford and Wrekin Clinical Commissioning Group

The Shrewsbury and Telford Hospital NHS Trust

Shropshire Community Health NHS Trust

Midlands Partnership NHS Foundation Trust

The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust

Contact Us

Shropshire, Telford & Wrekin ICS

Fourth Floor

The Shirehall

Abbey Foregate,

Shrewsbury, SY2 6LY

ONE HEALTH ONE CARE

One Health and Care – Summer 2021

Did you know? From summer 2021, everyone’s health and social care records in Shopshire, Telford and Wrekin will be available on the new integrated care record ‘One Health and Care’.

Completely confidential and secure, it’s designed to help doctors, nurses and other registered health and social care professionals directly involved in a patient or client’s care to make better, safer decisions.

The information that they will be able to see includes:

  • Name, date of birth, sex, address, telephone number, NHS number
  • The name of their GP Practice and GP
  • Medications, allergies, ongoing and historic conditions, immunisations and diagnoses
  • Test results, hospital referrals, admissions, discharges, and clinics attended
  • Social and mental health information and care plans

Sensitive information such as attendance at sexual health clinics, fertility treatment records, and records relating to gender reassignment will not be included.

During summer 2021, all GP practices within Shopshire, Telford and Wrekin will have access to One Health and Care along with the following organisations:

  • Shropshire Community Health NHS Trust
  • Midlands Partnership NHS Foundation Trust
  • Shropshire Council (Social care)
  • Telford & Wrekin Council (Social care)
  • Shrewsbury and Telford Hospital NHS Trust
  • Robert Jones & Agnes Hunt Orthopaedic Hospital NHS Foundation Trust

If patients or clients are happy for their records to be available on One Health and Care to health and social care professionals, they don’t need to do anything.  Alternatively, if they wish to raise an objection, they need to contact their GP Practice.

For more information, contact:

W: https://stwics.org.uk/about-us/one-health-and-care

E: onehealthandcare@nhs.net

 

One Health and Care – NOW LIVE

Did you know? From summer 2021, everyone’s health and social care records in Shopshire, Telford and Wrekin will be available on the new integrated care record ‘One Health and Care’.

Completely confidential and secure, it’s designed to help doctors, nurses and other registered health and social care professionals directly involved in your care to make better, safer decisions.

The information that they will be able to see includes:

  • Your name, date of birth, sex, address, telephone number, NHS number
  • The name of your GP Practice and GP
  • Medications, allergies, ongoing and historic conditions, immunisations and diagnoses
  • Test results, hospital referrals, admissions, discharges and clinics attended
  • Social and mental health information and care plans

Sensitive information such as attendance at sexual health clinics, fertility treatment records, and records relating to gender reassignment will not be included.

During summer 2021, all GP practices within Shopshire, Telford and Wrekin will have access to One Health and Care along with the following organisations:

  • Shropshire Community Health NHS Trust
  • Midlands Partnership NHS Foundation Trust
  • Shropshire Council (Social care)
  • Telford & Wrekin Council (Social care)
  • Shrewsbury and Telford Hospital NHS Trust
  • Robert Jones & Agnes Hunt Orthopaedic Hospital NHS Foundation Trust

 

If you’re happy for your records to be available on One Health and Care to health and social care professionals, you don’t need to do anything.  Alternatively, if you wish to object, you need to contact your GP Practice.

For more information, contact:

W: https://stwics.org.uk/about-us/one-health-and-care

E: onehealthandcare@nhs.net

 

Data Protection Privacy Notice for Patients

One Health and Care (stwics.org.uk)

CORONAVIRUS


Please check on the NHS Website for latest guidelines as these keep changing

 

If you think you may have or been in contact with somebody who has the Coronavirus PLEASE DO NOT Come to the Surgery call 111 for advice.

If you have been in contact with someone confirmed as having Coronavirus in the last two weeks, you may be at risk of Coronavirus. Please do NOT leave the house. Instead, ring 111

Age 16 or 17?  You can now have your covid vaccination

You can do this by attending a walk in clinic, details below:

https://stwics.org.uk/our-priorities/covid-19-vaccination-programme/walk-in-clinic-times

Please do not try and book through the practice, we cannot book covid vaccination appointments for you.  The national online booking service will only allow you to book if you are within 3 months of your 18th birthday, so please attend a walk in clinic if you are 16 or 17. 

Or if you are going to the Telford Balloon Fiesta this weekend, Bob the Bus will be there too, so you can #GrabAJab there if you prefer!

 

PHE Covid-19 Vaccination and Blood Clotting

COVID-19 – Vaccination Status/Proof

The quickest and most effective way of obtaining your vaccination details is to register for an account on https://www.patientaccess.com – from this site you can “Share” or “Export” your vaccination status information. For example you can “Export” to a PDF, which will show your name, DOB, address and list your vaccinations. Please see this redacted copy example. This is a free and fully protected website, affiliated with the NHS.

Please note that you should allow the system at least one week from your vaccination date(s) to be updated with your vaccination information.

If you still require or would prefer a GP letter of proof of vaccine, please be advised that this is chargeable, with payment in advance. We accept cash, cheque, BACS or PayPal payments.

The letter can either be emailed or posted to you. As above you would need to allow at least one week from the date of the vaccine for the information to come through to the practice.

SCR  Shared Care Records

We are now having to ask all our patients if you are happy for us to share some of your medical records with the hospital and Shropdoc (out of hours).

A form is available at reception where there is more information available  if you wish to decline.

ONLINE ACCESS TO YOUR MEDICAL RECORDS AND MORE 

All our patients over 16 can now view their medical records, immunisations, investigation results, order repeat prescriptions and book appointments online through EMIS ACCESS. All we need is for you to bring in 2 forms of photographic ID also confirming your address and for you to fill in a form and we can enable it for you. We do need an up to date mobile number and an email  address that is personal to you only (not shared with any body else ie your spouse).

Text Message Reminders

Could you please ensure we are kept up to date with your mobile number to enable us to send you SMS messages for things like notifying you of  flu clinics, asthma reviews or maybe even that the doctor wishes to speak to  you following x-ray or blood tests and many other reasons. 

SCR  Shared Care Records

We have to notify ALL our patients under new Government Guidelines that each patient has to have a NAMED ACCOUNTABLE DOCTOR.

Dr Katy Lewis will be your named Accountable doctor who is responsible for your overall care at the practice. This will NOT mean that you can only see that doctor but you can still see a doctor of your own choosing. 

Get Well, Keep Well

Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.

NHS Shropshire CCG  for  tips for you seasonally to keep you well without having to see a doctor for minor ailments

Please have look at the link below if your on a low budget, want help/advice regarding your finances, want to save money or need help accessing free or low cost food.

https://www.shropshirelarder.org.uk/

Join In

We hope you enjoy having a look around the site and familiarising yourself with some of the online features . Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.

Access

The medical centre building is designed to accommodate the needs of the disabled.

 

See Noticeboard for news and updates

(Site updated 21/07/2022)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
 
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