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GP online services allow you to access a range of services via your computer, mobile or tablet. Once you have signed up, you will be able to:

• book or cancel appointments online
• renew or order repeat prescriptions online
• view parts of your GP record, including information about medication, allergies, vaccinations, previous illnesses and test results

You can still contact the practice by phone or in person, this is just another option, which other patients have found is more convenient and saves them time. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at www.nhs.uk/gponlineservices

How to sign-up

For more information, please contact reception or next time you visit the surgery, bring with you a piece of photo ID (passport, driving licence) and something with your address on like a bank statement but not a gas or electric bill. If you don’t have these, please talk to us and we will help you sign-up

2nd Floor
East Leeds Health Centre
78 Osmondthorpe Lane
Leeds, LS9 9EF
Tel: 0113 2009190

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Online access for Patients

As a practice we are keen to ensure we provide our patients with access to our services in a way that suits them. In doing this we are also committed to ensure that we continue to comply with the law associated with Access to Health Records Act 1990 and  GDPR 2018.

In recent years technology has developed at such apace that we are no longer dependant on traditional methods for providing access to the surgery i.e. Booking appointments by telephone or visiting the surgery and making requests for repeat prescriptions on paper.

We are therefore implementing a new system, alongside our current telephone/paper based systems which will enable patients’ to book appointments and make requests for repeat prescriptions via the internet, via the Internet on a smart phone or via the dedicated SystmOnline iOS App available from the Apple App Store.

Please read the above attachment before continuing

When registered you will be able to:

•  Find available doctor appointment slots

•  Book new appointments. Appointments may be booked up to a maximum of 21 days ahead.

•  View appointments you have already booked

•  Cancel appointments

•  Make request for your repeat prescriptions

•  Check how many issues of a prescription you have left and when you last requested an item

•  Check the dosage instructions of any prescription item

•  Access information about the prescription item from your online access account

To ensure we do this and protect their rights to confidentiality and comply with Access to Health Records Act 1990 and GDPR2018 we have developed this policy to ensure we comply.

We will provide online access to our booking and repeat prescription requesting systems for:

• any patient over the age of 16 to access their own online access account;

• parents/guardians to access the online access account for any of their children under the age of 16;[1]

• formal carers with access to patients’ online access account who they are recognised as formal carer of;

• a power of attorney with access to patients who have a legally recognised as power of attorney for.

We also ask that patients use the system responsibly so have some basic terms and conditions which we ask the applicant to sign up to.

Once we have received the correct documentation (see below) we will take copies of the identity documents you provide.   Once we have processed your application we will provide you with a document containing the pin number and log-on details which will allow you to access the online access account you have requested.

When you have received your pin number and log-on details you can visit https://systmonline.tpp-uk.com/ on any PC, Laptop or Tablet device.   You can also access your Online Access account via the Apple AppStore (Search for SystmOneline).

For help about using the Online access system visit https://systmonline.tpp-uk.com/help.html

If you have any other questions, please contact the surgery.

Patients making an application

If a patient makes an application to access their own ‘Online access account’ we require the following documentation:

• Completed application form

• Two forms of photographic personal identification and one document confirming their address

OR

• One form of photographic personal identification and two documents confirming their address

Parents/Guardians making an application

If a parent/guardian makes an application to access a patients ‘Online access account’ we require the following documentation:  

• Completed  application form

• Two forms of photographic personal identification and one document confirming their address for the applicant and One form of other personalidentification for the child

OR

• One form of photographic personal identification and two documents confirming their address for the applicant and One form of other personal identification for the child

NB: We will automatically cancel Online access for parents/guardians when their child reaches the age of 16. We will then write to the child offering them the option to set up their own online access account.

Carers/Power of Attorney making an application

If a carer or power of attorney makes an application to access a patients ‘Online access account’ we require the following documentation:  

• Completed  application form

• Two forms of photographic personal identification and one document confirming their address for the applicant and the patient

OR

• One form of photographic personal identification and two documents confirming their address for the applicant and patient

Accepted photographic identification include:

• Current UK (Channel Islands, Isle of Man or Irish) passport or EU/other nationalities passport

• Passports of non-EU nationals , containing UK stamps, a visa or a UK residence permit showing the immigration status of the holder in the UK*

• A current UK (or EU/other nationalities) photo-card driving licence (providing that the person checking is confident that non-UK photo-card driving licences are bona fide)

• A national ID card and/or other valid documentation relating to immigration status and permission to work.*

Any document that is not listed above (i.e. an organisational ID card) is not acceptable.

Acceptable confirmation of address documents include:

• A recent utility bill (gas, electricity or phone)or a certificate from a supplier of utilities confirming the arrangement to pay for the services on pre-payment terms (note: mobile telephone bills should not be accepted as they can be sent to different addresses). Utility bills in joint names are permissible*

• Local authority tax bill - valid for the current year*

• Current UK photo-card or old-style driving licence (if not already presented as a personal ID document)

• Bank, building society or credit union statement or pass book - containing current address

• Most recent mortgage statement - from a recognised lender*

• Current local council rent card or tenancy agreement *

• Current benefit book or card or original notification letter from Department of Work and Pensions (DWP) - confirming the rights to benefit

• Confirmation from an electoral register search -that a person of that name lives at the claimed address*

• Court order *

* The date on these documents should be within the last three months (unless there is a good reason for it not to be, e.g. clear evidence that the patient was not living in the UK for three months or more) and they must contain the name and address of the applicant.

Acceptable forms of identification documents for children:

• Birth certificate *

• MedicalCard *

• Adoption certificate *

• Court order proving parental responsibility *

* Original copies only (Photocopies will not be accepted)

If you would like to download a copy of the application form, click here.

 [1]  We are unable to accept applications from Parent/guardians of Foster children or cared for children

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